1. Introduction
At IPTV Dream ("we," "us," or "our"), we are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data.
This policy applies to all visitors, subscribers, and resellers who use our website at iptvdream.ca or any related subdomains (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
IPTV Dream is operated as a subscription-based internet television service serving viewers in Canada and internationally. We are not a common carrier and do not provide internet access; our service streams content over your existing internet connection.
2. Information We Collect
We collect information in several ways depending on how you interact with our service. The categories of information we may collect include:
2.1 Information You Provide Directly
When you place an order, request a free trial, contact support, or sign up for our reseller program, we collect the following information:
- Full name (first and last)
- Email address (used for account delivery, support, and order confirmations)
- Phone number (used for support and account verification)
- Billing details necessary to process your order (we do not store full payment card numbers)
- Order details including the plan selected, number of connections, and subscription duration
- Any messages or information you voluntarily share when contacting support
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information about your device and browsing activity:
- IP address and approximate geographic location (city/region level)
- Browser type, version, and operating system
- Device type (e.g., Smart TV, Firestick, mobile, desktop)
- Pages visited, time spent on pages, and referring URLs
- Dates and times of visits
- Interaction data such as clicks, scrolls, and form interactions
2.3 Information from Analytics
We use analytics tools to understand how visitors use our site so we can improve the experience. These tools may collect anonymized or pseudonymized data about your browsing behavior, including page views, session duration, and traffic sources. This data is aggregated and does not identify you personally unless combined with other information.
2.4 Information from Payment Processing
When you make a payment via Interac e-Transfer or another supported method, we receive confirmation of the payment (amount, date, and reference number) but we do not collect or store your full banking credentials or card numbers. Payment processing is handled by your financial institution and the relevant payment network.
3. How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- To deliver your subscription: process your order, activate your account, and email your login credentials (server URL, username, and password)
- To provide customer support: respond to your questions, troubleshoot technical issues, and help you set up the service on your devices
- To process payments: verify transactions, send payment confirmations, and manage billing records
- To send service-related communications: activation emails, renewal reminders, and important updates about your subscription
- To operate and improve our website: analyze usage patterns, fix bugs, and enhance site performance and content
- To prevent fraud and abuse: detect suspicious activity, enforce our Terms & Conditions, and protect against unauthorized access
- To manage the reseller program: set up reseller accounts, provide panel access, and communicate with resellers
- To comply with legal obligations: respond to lawful requests from authorities and meet applicable regulatory requirements
4. Legal Basis for Processing
We process your personal information on the following legal grounds:
Consent: You provide your information voluntarily when placing an order, requesting a trial, or contacting us, and you consent to its use as described in this policy.
Contractual necessity: We need your information to deliver the subscription service you requested and to fulfill our contractual obligations to you.
Legitimate interests: We use certain data to improve our service, prevent fraud, and operate our business effectively, in ways that do not override your privacy rights.
Legal compliance: We may be required to retain or disclose certain information to comply with applicable laws and regulations.
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with the following categories of recipients, only to the extent necessary:
- Service infrastructure providers: hosting platforms, content delivery networks, and streaming server operators that help us deliver the service
- Payment processors: your financial institution and the Interac network to process and verify payments
- Analytics providers: tools that help us understand website usage (these providers receive aggregated or pseudonymized data)
- Email and communication providers: services we use to send you order confirmations and support responses
- Legal and regulatory authorities: when required by law, court order, or to protect our rights, safety, or property
- Reseller partners: if you were referred by a reseller, limited order information may be shared with that reseller for account management purposes
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations:
Active subscriber data is retained for the duration of your subscription plus a reasonable period afterward for support, accounting, and dispute resolution.
Order and payment records are retained for a minimum period required by applicable tax and accounting regulations.
Support communications are retained for a reasonable period to provide continuity of service.
Analytics data is retained in aggregated or pseudonymized form for as long as it remains useful for service improvement.
When your data is no longer needed, we delete it or anonymize it so it can no longer be associated with you.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit using industry-standard protocols (TLS/SSL).
Restricted access to personal data, limited to authorized personnel who need it to perform their duties.
Regular security reviews and updates to our systems and processes.
Secure storage of account credentials using industry-standard hashing and encryption.
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly investigating and addressing any data breach that may occur.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data, subject to legal retention requirements
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to certain types of processing based on legitimate interests
- Right to withdraw consent: withdraw consent at any time for processing that relied on it
- Right to lodge a complaint: contact your local data protection authority if you believe your rights have been violated
How to Exercise Your Rights
To exercise any of these rights, contact us at support@iptvdream.ca with the subject line "Privacy Request." We will verify your identity before processing your request and respond within 30 days. We may need to request additional information to confirm your identity and locate your records.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and improve your experience. Cookies are small text files stored on your device. For detailed information about the specific cookies we use and how to manage them, please review our Cookie Policy. You can set your browser to refuse cookies, though some features of our site may not function properly without them.
10. Children's Privacy
Our service is not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete it.
11. International Data Transfers
Your information may be processed and stored on servers located in countries other than your country of residence, including Canada and the United States. By using our service, you consent to the transfer of your data to these countries. We take reasonable steps to ensure your data is protected in accordance with this policy regardless of where it is processed.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after a change takes effect constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@iptvdream.ca
- Subject line: Privacy Inquiry
- Support hours: 24/7 — every day of the week