Refund Policy

1. Overview and Our Commitment

At IPTV Dream, we stand behind the quality of our service. We want every subscriber to feel confident when choosing a plan, which is why we offer a 7-day money-back guarantee on qualifying subscription plans. This policy explains the conditions under which refunds are issued, what is not eligible, and how to submit a refund request.

By purchasing a subscription from IPTV Dream, you agree to the terms outlined in this Refund Policy. We encourage you to read it carefully before completing your order.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on most standard subscription plans (1, 3, 6, and 12-month durations with 1 to 5 connections). If you experience a genuine service issue that our support team cannot resolve, you may request a full refund within 7 calendar days of your original purchase date.

The 7-day period begins on the date your subscription is activated and your credentials are delivered, not the date you first start streaming. This gives you a full week to test the service on your devices and across different content categories.

If we are unable to resolve a qualifying technical issue within a reasonable timeframe during the guarantee period, we will process your refund without further obligation.

3. Eligibility Criteria

To be eligible for a refund under the 7-day money-back guarantee, all of the following conditions must be met:

• The refund request is submitted within 7 calendar days of your purchase or activation date
• You have contacted our support team at support@iptvdream.ca and given us a reasonable opportunity to diagnose and resolve the issue
• The issue is a genuine service-level problem (e.g., channels not loading, persistent buffering on a supported device with adequate internet speed, or activation failure on our end)
• The issue is not caused by factors outside our control (see Section 4 below)
• Your account has not been flagged for abuse, credential sharing, or violation of our Terms & Conditions
• You have not consumed an unreasonable volume of content that would indicate the service was functioning as intended

4. Non-Refundable Cases

Refunds will not be issued in the following situations, as they fall outside the scope of our service guarantee:

• The issue is caused by an unsupported device (we support Firestick, Smart TV, Android, Apple, MAG, and Windows/Mac — see our setup guides for details)
• The issue is caused by insufficient or unstable internet connectivity on your end (e.g., speeds below the minimum requirement, ISP throttling, or local network problems)
• The refund request is made after the 7-day guarantee period has expired
• The issue is related to content availability for specific channels or programs (channel lineups may change and are not guaranteed on a per-channel basis)
• You changed your mind about the purchase without experiencing a technical issue
• You purchased the wrong plan or wrong number of connections (contact us and we may be able to help you adjust before activation)
• The account has been used for commercial redistribution, credential sharing, or other violations of our Terms & Conditions
• The service was functioning as intended but you did not use it or forgot about the subscription
• The issue was caused by a third-party IPTV player app that is not recommended or supported by IPTV Dream

5. Reseller Credits and Bulk Purchases

Reseller credit packages and bulk credit purchases are non-refundable once delivered and activated in the reseller panel. Because credits can be used immediately to create client subscriptions, we cannot recover them once they have been distributed.

If you have not yet used any credits and contact us within 48 hours of purchase, we may consider a refund at our discretion, provided the credits have not been allocated to any client line.

The free reseller trial is provided at no cost and is not subject to any refund or monetary compensation.

6. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Contact our support team at support@iptvdream.ca within 7 days of your purchase
• Step 2: Include your order details (plan name, date of purchase, and the email used for the order)
• Step 3: Describe the issue you are experiencing in as much detail as possible (device type, error messages, what you have tried)
• Step 4: Allow our support team a reasonable opportunity to diagnose and attempt to resolve the issue
• Step 5: If the issue cannot be resolved, confirm your request for a refund and provide any additional information requested
• Step 6: Once approved, your refund will be processed to the original payment method

7. Refund Processing Time and Method

Approved refunds are processed back to the original payment method. Because we primarily use Interac e-Transfer for payments, refunds are typically issued via Interac e-Transfer to the email address associated with your order.

Processing times may vary depending on your financial institution, but most refunds are completed within 3 to 10 business days of approval. We will notify you by email once your refund has been initiated.

If the original payment method is no longer available, we will work with you to arrange an alternative refund method where possible.

8. Chargebacks and Payment Disputes

We encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly through direct communication, and chargebacks can delay the resolution process.

If a chargeback is initiated without first contacting us, we may dispute it with evidence of service delivery and support attempts. Accounts associated with fraudulent chargebacks may be suspended and barred from future purchases.

9. Partial Refunds and Service Credits

In certain situations, we may offer a partial refund or service extension instead of a full refund. For example, if a specific category of content is unavailable for a limited time due to a server issue, we may extend your subscription by the affected period at no cost.

Partial refunds and service credits are offered at our discretion and depend on the specific circumstances of each case.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Refund requests are evaluated based on the policy in effect at the time of your original purchase.

11. Contact Us

If you have any questions about our Refund Policy or wish to submit a refund request, please contact us:

• Email: support@iptvdream.ca
• Subject line: Refund Request — [Your Order Email]
• Support hours: 24/7 — every day of the week